Refund Policy
REFUND POLICY
Last Updated: 20 August 2026
This Refund Policy applies to subscriptions and eligible services purchased through Neel Teck Siteora, operated by NeelTeck Innovations Private Limited ("Neel Teck", "we", "us", or "our").
By purchasing a Siteora plan or service, you acknowledge and agree to this Refund Policy.
1. DIGITAL SOFTWARE AND SUBSCRIPTIONS
Siteora is a digital software service that may provide immediate access to website templates, website-building tools, AI features, editing tools, administration tools, hosting or subdomain functionality and other digital services.
Once a subscription has been activated or used, subscription fees are generally non-refundable, except where a refund is required by applicable law or approved by Neel Teck under this policy.
2. REFUND REQUESTS
A refund request may be considered in circumstances including:
- Duplicate payment
- Payment made in error
- Unauthorized transaction, subject to verification
- A material technical issue caused by Neel Teck that prevents access to the purchased service and cannot reasonably be resolved
- Any other circumstance where a refund is required by applicable law
Refund eligibility will be assessed based on the individual transaction, product, circumstances and applicable law.
3. FREE TRIALS AND PROMOTIONAL OFFERS
Where Siteora provides a free trial, promotional period or discounted introductory offer, the specific terms of that offer will apply.
Unless expressly stated otherwise, cancellation of a trial does not create a refund entitlement for a paid subscription that has already commenced.
4. SUBSCRIPTION RENEWALS
Where automatic renewal is enabled or disclosed during purchase, the subscription may renew according to the selected billing cycle.
If you wish to request a refund for a renewal payment, you should contact us promptly after the renewal.
Renewal refunds are not automatic and will be reviewed based on the circumstances and applicable terms.
5. CUSTOM DOMAIN COSTS
Where a customer separately purchases a domain name, domain registration or domain-related service through a third-party provider, refund eligibility may be governed by the policies of the relevant domain provider.
Neel Teck cannot guarantee refunds for domain registration, renewal or third-party domain charges.
6. CUSTOMIZED SERVICES
Where a customized service, design service or other separately agreed service has been substantially completed or delivered, it may not be eligible for a refund except where required by applicable law or agreed otherwise in writing.
7. HOW TO REQUEST A REFUND
To request a refund, contact Neel Teck using the official contact information provided on our website.
Please include:
- Customer name
- Registered email address
- Order or transaction reference
- Siteora plan or service name
- Purchase date
- Reason for the refund request
- Supporting information, where applicable
We may request additional information to verify the transaction.
8. REFUND PROCESSING
If a refund is approved, it will generally be processed through the original payment method or another appropriate method permitted by the payment provider.
The time required for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
9. NON-REFUNDABLE SITUATIONS
Subject to applicable law, refunds may generally not be provided for:
- Change of mind after service activation
- Failure to use the service after purchase
- Failure to review available features before purchase
- Expired subscriptions
- Promotional purchases expressly marked as non-refundable
- Services already substantially delivered
- Costs charged by third-party domain providers
- Loss of access resulting from violation of our Terms & Conditions
- Failure to achieve a specific website ranking, traffic, lead, sales or business result
10. WEBSITE CONTENT
Refund eligibility is not affected by whether the customer has published content on their website, but where the purchased service has already been activated or substantially used, the subscription fee may generally be non-refundable subject to applicable law.
11. POLICY CHANGES
Neel Teck may update this Refund Policy from time to time to reflect changes in our products, pricing, payment processes, legal requirements or business practices.
The updated version will be published on this page with a revised "Last Updated" date.
12. CONTACT
For refund-related questions or requests, please contact Neel Teck using the official contact information provided on our website.
Company:
NeelTeck Innovations Private Limited
Official Corporate Website:
neelteck.com